Best Guaranteed Rate

When booking online, you must reserve the lowest rate available to qualify for Shilo's Best Rate Guarantee. This Shilo Best Rate Guarantee program is not intended to match other competing hotel chains' online rates, but only Shilo property-specific location rates.

Terms and Conditions

To qualify for Shilo's Best Rate Guarantee, you must have a confirmed reservation made on shiloinns.com or through a Shilo Inns Central Reservations Agent.

When contacted within 24-hours of booking, Shilo Inns must be able to verify, to their satisfaction, that the Best Rate Guarantee claim meets all conditions of the Shilo Best Rate Guarantee and these Terms and Conditions.

Shilo's Best Rate Guarantee program is even more rewarding for Star Rewards members. Points will be awarded to Shilo Star Rewards members, subject to Shilo Star Rewards Terms and Conditions for discounted rates.

For a multiple night stay, the total net room cost for the entire stay will be evaluated when determining whether any other web site has a lower rate.

Best Rate Guarantee does not apply to the following:

  • "Opaque" websites where the specific hotel and location are not known until the booking is made such as Priceline.com or Hotwire.com
  • Extended stay rates (beyond 7-nights)
  • Reservations made within 72-hours of day of arrival
  • Taxes, gratuities, service charges, early departure fees or other fees/incidental charges
  • Discount or negotiated rates not available to the general public, including but not limited to, club memberships (Automobile, AARP), group, corporate, government, promotional, unpublished, employee, offline wholesale/FIT rates or rates associated with a travel package.
To submit a claim, you must call a Shilo Central Reservations Agent at 1-800-222-2244 within 24-hours of receiving a reservation confirmation and at least 72-hours prior to arrival at the hotel.